A post describing the amazing experience of my Kindle is long overdue. After all it got me back to reading and I have read the following books since receiving it on the beginning of this year:
- The Sleepless Nanny by Christa Charter
- The English German Girl by Jack Wallis Simons
- Seven Agatha Raisin books that I blogged about here and here.
- Memories of the Future – Volume 1 by Wil Wheaton
- Jessica Daniel – Locked In & Vigilante by Kerry Wilkinson
- The Hobbit by J.R.R. Tolkien
- Assault with a Deadly Glue Gun by Lois Winston
- Seven Donna Leon books which I’ve blogged about here and here.
That’s 21 books which is more than I’ve read the last few years combined.
Over the past couple of weeks I’ve been unable to find time reading. This is due to getting back into gaming, a far too busy social life and spending pretty much an entire weekend helping one of my housemates with a college assignment.
Tonight the Kindle’s sleep image wouldn’t completely disappear and, after following the steps on the website including hard resetting and charging it [not in that order!], I realised it was pretty much dead and that I would need to contact Amazon support.
I’m really quite impressed with the customer service I have received so far. Instead of me having to call support during working hours I was able to contact them at 3am in the morning [hello insomnia] by clicking a button on the website which called my mobile and connected me to customer support. After going through a hard reset on the phone the Kindle’s screen was still mostly frozen and I was told I would receive a replacement within two days after which I would return the current device in the same box.
That is a fantastic service.
I’m hoping everything will carry on smoothly though, having just read the notification email, I realise that at least me returning it will be through Yodel who I am not on the best of terms with..
Am I annoyed that my Kindle is broken? Not really provided the replacement and return will go smoothly.